🎉 Free Shipping For Orders Over $100
Thank you for shopping with Grexi. We are committed to providing a clear and reliable shipping experience. Please review the information below to understand our order processing, shipping rates, estimated delivery times, tracking, and order change procedures.
ORDER PROCESSING TIME
Orders are typically processed within 4–6 business days (Monday through Friday) after payment has been successfully confirmed.
Processing time does not include weekends or holidays.
ORDER CUT-OFF TIME
Our daily order cut-off time is 5:00 PM Pacific Time (PT), Monday through Friday.
Orders placed after the cut-off time may begin processing on the next business day.
SHIPPING RATES
Shipping costs are based on the total product value of your order.
| Product Price | Shipping Cost |
|---|---|
| $0.01–$99.99 | $6.99 |
| $100.00 and over | Free Shipping |
Any applicable taxes or charges will be displayed at checkout where required.
SHIPPING TRANSIT TIME
Our estimated shipping transit time is:
9–14 business days (Monday through Friday)
Shipping transit time begins after your order has been processed and shipped.
ESTIMATED TOTAL DELIVERY TIME
Processing Time: 4–6 business days
Shipping Transit Time: 9–14 business days
Estimated Total Delivery Time: 13–20 business days
Delivery estimates are not guarantees. Delays may occasionally occur due to carrier disruptions, weather conditions, high shipping volumes, incorrect address information, or other circumstances outside our reasonable control.
PO BOXES, RURAL ROUTES & APO/FPO/DPO ADDRESSES
Shipping availability and carrier options for PO Boxes, Rural Routes, and APO/FPO/DPO addresses may vary depending on the destination and the products ordered.
If you have questions about delivery to one of these addresses, please contact us at support@grexi.us before placing your order.
ORDER TRACKING
Once your order has been shipped, you will receive a shipping confirmation email containing available tracking information.
Tracking information may take several business days to become active after your order has been shipped.
If your tracking information has not updated within 5–7 business days, please contact us at support@grexi.us for assistance.
ORDER CANCELLATION
If you wish to cancel your order, please contact us at support@grexi.us as soon as possible.
We may be able to cancel an order if it has not yet been processed or shipped.
Once an order has been shipped or transferred to the carrier, it can no longer be canceled. After receiving the order, you may request a return in accordance with our Returns & Refunds Policy.
CHANGE OF SHIPPING ADDRESS
If you entered an incorrect shipping address or need to change your delivery information, please contact us at support@grexi.us within 6 hours of placing your order.
We will make reasonable efforts to update the address before processing or shipment. However, we cannot guarantee that an address can be changed after an order has entered processing or has been shipped.
Customers are responsible for providing complete and accurate shipping information when placing an order.
DELIVERY DELAYS
Although we work to deliver orders within the estimated timeframes, occasional delays may occur.
If your order is significantly delayed or you have concerns regarding its delivery status, please contact our customer support team at support@grexi.us.
Please include your order number so our team can assist you more efficiently.
QUESTIONS OR CONCERNS
If you have questions regarding shipping, tracking, delivery, or your order, please contact our customer support team.
CONTACT US
Business Name: Grexi
Website: https://grexi.us
Support Email: support@grexi.us
Phone Number: +1 (706) 315-5138
Business Address: 726 N Main St #503, Fuquay-Varina, NC 27526, United States