Privacy Policy

At Grexi, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit https://grexi.us, make a purchase, contact us, or otherwise use our Services.

By using our website and Services, you acknowledge the practices described in this Privacy Policy.

SECTION 1 – INFORMATION WE COLLECT

When you purchase something from our store, create an account, contact us, or otherwise interact with our Services, we may collect personal information that you provide to us, including:

  • Your name
  • Billing and shipping address
  • Email address
  • Phone number
  • Order and transaction information
  • Payment confirmation information
  • Information you provide when contacting customer support

When you browse our store, we may also automatically collect certain information about your device and use of our website, such as your IP address, browser type, device information, operating system, pages viewed, and interactions with our website.

We may use cookies and similar technologies to collect certain information automatically.

SECTION 2 – HOW WE USE YOUR INFORMATION

We may use the personal information we collect to:

  • Process and fulfill your orders
  • Process payments
  • Arrange shipping and delivery
  • Process returns, exchanges, and refunds
  • Communicate with you regarding your orders
  • Provide customer support
  • Maintain and improve our website and Services
  • Detect and prevent fraudulent or unauthorized transactions
  • Comply with applicable legal obligations
  • Send marketing or promotional communications where permitted by applicable law and with your consent where required

We use your information only for legitimate business purposes and as otherwise permitted or required by applicable law.

SECTION 3 – CONSENT AND YOUR CHOICES

When you provide personal information to complete a transaction, place an order, arrange delivery, request a return, or otherwise use our Services, we use that information as necessary to provide the requested Services.

Where applicable law requires your consent for certain uses of your personal information, such as certain marketing communications, we will request your consent.

You may withdraw your consent to marketing communications at any time by using the unsubscribe option included in our emails or by contacting us at support@grexi.us.

Withdrawal of consent does not affect the lawfulness of processing that occurred before consent was withdrawn.

SECTION 4 – DISCLOSURE OF PERSONAL INFORMATION

We may disclose your personal information when necessary to operate our business and provide our Services.

This may include disclosure to:

  • Payment processors
  • Shipping and fulfillment providers
  • Website hosting and technology providers
  • Customer support providers
  • Analytics and advertising providers
  • Professional advisers and other service providers

We may also disclose personal information when required by applicable law, regulation, legal process, or governmental request, or when reasonably necessary to protect our rights, customers, business, or Services.

We do not disclose personal information to third parties except as described in this Privacy Policy or as otherwise permitted or required by law.

SECTION 5 – PAYMENT INFORMATION

We currently provide payment options available through our checkout.

When you make a payment using PayPal or another payment method displayed at checkout, your payment information is processed by the applicable third-party payment provider.

Payment providers may collect information such as your name, billing address, payment details, and other information necessary to authorize and process your transaction.

We do not directly store your complete credit or debit card information.

Your payment provider processes your information according to its own privacy policy and security practices.

SECTION 6 – THIRD-PARTY SERVICES

We use third-party service providers to help us operate our website, process payments, fulfill and deliver orders, provide customer support, perform analytics, and provide other business services.

These providers may collect, use, store, or disclose your information only as necessary to provide their services or as otherwise permitted under their own privacy policies and applicable law.

Certain service providers may operate in jurisdictions different from yours. As a result, your personal information may be processed or stored in countries other than the country where you live.

We encourage you to review the privacy policies of relevant third-party providers if you would like additional information about how they handle personal information.

SECTION 7 – THIRD-PARTY WEBSITES AND LINKS

Our website may contain links to third-party websites, services, or applications.

When you click a third-party link, you may leave our website. We are not responsible for the privacy practices, security, accuracy, or content of third-party websites or services.

We encourage you to review the privacy policies and terms of any third-party website you visit.

SECTION 8 – SECURITY

We take reasonable administrative, technical, and organizational measures designed to protect your personal information against unauthorized access, misuse, loss, disclosure, alteration, or destruction.

Our website uses secure technologies where appropriate to help protect information transmitted between your browser and our website.

However, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

Payment information is processed securely by our payment service providers according to their applicable security practices.

SECTION 9 – COOKIES AND SIMILAR TECHNOLOGIES

Like many online stores, we may use cookies, pixels, and similar technologies to operate and improve our website.

Cookies may be used to:

  • Maintain your shopping session
  • Remember items in your shopping cart
  • Remember certain preferences
  • Understand how visitors interact with our website
  • Improve website functionality and performance
  • Measure traffic and website usage
  • Support advertising and marketing where applicable
  • Help detect fraudulent or suspicious activity

You can manage or disable cookies through your browser settings.

Please note that blocking or disabling certain cookies may affect the functionality of our website and may prevent some features from working properly.

SECTION 10 – MARKETING COMMUNICATIONS

Where permitted by applicable law, we may use your contact information to send you information about products, promotions, offers, or other updates.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email or by contacting us at support@grexi.us.

Even if you unsubscribe from marketing communications, we may still send you non-promotional communications related to your orders, transactions, account, customer service requests, or other Services.

SECTION 11 – DATA RETENTION

We retain personal information for as long as reasonably necessary to provide our Services, fulfill orders, maintain business and transaction records, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.

The length of time we retain information may vary depending on the type of information and the purposes for which it was collected.

SECTION 12 – YOUR PRIVACY RIGHTS

Depending on where you live, applicable privacy laws may provide you with certain rights regarding your personal information.

These rights may include the right to:

  • Request access to personal information we maintain about you
  • Request correction of inaccurate personal information
  • Request deletion of certain personal information
  • Request a copy of certain personal information
  • Withdraw consent where processing is based on consent
  • Opt out of certain marketing communications
  • Exercise other privacy rights available under applicable law

These rights may be subject to certain limitations or exceptions under applicable law.

To submit a privacy-related request, please contact us at support@grexi.us.

We may need to verify your identity before completing certain requests.

SECTION 13 – CHILDREN’S PRIVACY

Our Services are intended for general audiences and are not directed toward children.

We do not knowingly collect personal information from children in violation of applicable law.

If you are a parent or guardian and believe that a child has provided personal information to us, please contact us at support@grexi.us so that we can review the request and take appropriate action.

SECTION 14 – INTERNATIONAL DATA TRANSFERS

Our service providers may operate in different countries. As a result, your personal information may be transferred to, stored in, or processed in a country other than the country in which you reside.

Where required by applicable law, we take appropriate steps or rely on appropriate safeguards for international transfers of personal information.

SECTION 15 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to update or modify this Privacy Policy from time to time to reflect changes to our practices, Services, legal requirements, or other operational reasons.

Changes will become effective when the revised Privacy Policy is posted on our website unless otherwise required by applicable law.

We encourage you to review this Privacy Policy periodically for updates.

If our business is acquired, merged, reorganized, or involved in another business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

SECTION 16 – CONTACT US

If you have questions about this Privacy Policy, how we handle your personal information, or wish to exercise an applicable privacy right, please contact our customer support team.

We typically respond to customer inquiries within 1–2 business days.

Business Name: Grexi
Website: https://grexi.us
Support Email: support@grexi.us
Phone Number: +1 (706) 315-5138
Business Address: 726 N Main St #503, Fuquay-Varina, NC 27526, United States