Return & Refund Policy

Thank you for shopping with Grexi. We want you to be satisfied with your purchase. This Returns & Refunds Policy explains the conditions and procedures for returns, refunds, exchanges, and damaged or incorrect items purchased through https://grexi.us.

30-DAY RETURN POLICY

You may request a return or exchange within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused, unworn, and unwashed.
  • The item must be in its original condition.
  • Original packaging, tags, and accessories should be included where applicable.
  • Proof of purchase or your order number may be required.

Items that do not meet these conditions may not be eligible for a return or refund.

NON-RETURNABLE ITEMS

The following items are generally not eligible for return:

  • Items that have been used, worn, washed, altered, or damaged after delivery.
  • Items returned without required original packaging or accessories where applicable.
  • Gift cards.
  • Items returned outside the 30-day return period, except where otherwise required by applicable law.

This does not affect your rights regarding products that arrive damaged, defective, or incorrect.

HOW TO REQUEST A RETURN

Before returning any product, please contact our customer support team at:

Email: support@grexi.us

Please provide:

  • Your order number.
  • The product you wish to return or exchange.
  • The reason for your request.
  • Photos of the product if it arrived damaged, defective, or incorrect.

Our customer support team will review your request and provide return instructions.

Please do not send a return before receiving return instructions from us, as unauthorized returns may not be accepted or may result in processing delays.

RETURN SHIPPING COSTS

For returns due to a change of mind, incorrect size selection, or other reasons not caused by an error on our part, the customer is responsible for the return shipping cost.

If the product arrives damaged, defective, or incorrect, Grexi will cover the applicable return or replacement shipping costs.

We recommend using a trackable shipping method when returning a product. Please retain your shipping receipt and tracking information until your return has been completed.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If you receive a damaged, defective, or incorrect product, please contact us at support@grexi.us within 48 hours of delivery.

Please include your order number and clear photos showing the issue.

Once the issue has been reviewed and confirmed, we will provide an appropriate resolution, which may include a replacement, exchange, or refund, at no additional cost to you.

EXCHANGES

If you would like to exchange an eligible item for another size or variant, please contact us within the 30-day return period.

Exchanges are subject to product availability.

If the requested replacement is unavailable, we may offer an alternative or issue an applicable refund to the original payment method.

REFUNDS

Once your returned product has been received, we will inspect it to confirm that it meets our return requirements.

If your return is approved:

  • Your refund will be processed within 5–10 business days.
  • The refund will be issued to the original payment method used for the purchase.
  • You will be notified when your refund has been processed.

After we issue the refund, your bank, credit card company, or payment provider may require additional time to post the funds to your account.

ORIGINAL SHIPPING CHARGES

Original shipping charges are generally non-refundable for returns due to a change of mind or customer preference.

If the return is caused by an incorrect, damaged, or defective product, applicable shipping charges will be handled by Grexi as appropriate.

ORDER CANCELLATIONS

If you need to cancel an order, please contact us at support@grexi.us as soon as possible.

We may be able to cancel an order if it has not yet been processed or shipped.

Once an order has been shipped, it cannot be canceled. You may request an eligible return after receiving the order in accordance with this policy.

LATE OR MISSING REFUNDS

If you have received confirmation that your refund was processed but have not yet received the funds:

  • Check your bank or payment account again.
  • Contact your credit card issuer, bank, or payment provider, as processing times may vary.
  • If you still cannot locate the refund, contact us at support@grexi.us and we will assist you.

CONTACT US

If you have questions about a return, exchange, refund, or damaged product, please contact our customer support team.

Business Name: Grexi
Website: https://grexi.us
Support Email: support@grexi.us
Phone Number: +1 (706) 315-5138
Business Address: 726 N Main St #503, Fuquay-Varina, NC 27526, United States